In India Uber has introduced a new safety policy is known as ‘ mask verification feature’.
This new featured will request riders booking a ride in Uber, who has been marked for not wearing face masks on a previous trip, to take a selfie which showed them wearing a mask, to book their next trip.
Unlike for drivers, Uber will only prompt a passenger to take a selfie if a driver already report they are not wearing a mask.
We definitely wanted to make sure that we are targeting this feature to riders who maybe just a coming back to the online platform and maybe they are not aware of … our (mask) policy, Sachin Kansal, Uber’s Senior Director of Product Management, said.
According to the Uber the mask verification feature was rolled out to the US and Canada by the end of September, and across Latin America and other countries after that.
Earlier this year, Uber built innovative technology designed to verify that drivers on the platform are wearing a mask while on-trip, by clicking a selfie.
Since Uber began mask verification selfies for drivers in May 2020, more than 17.44 million verification have been carried out throughout India.